Privacy Policy

Dom's Providores NSW Pty Ltd is a family-owned food distribution business operating across Greater Sydney and the Central Coast. We supply food and grocery products to hospitality businesses — including pubs, clubs, RSLs, restaurants, and cafes — as well as to private individuals. A minimum order value of $250 applies to all orders.

The personal information we hold relates to our customers (both business and individual), their authorised contacts, and individuals who have enquired about placing an order or opening an account.

We collect only the personal information reasonably necessary to conduct our business and provide our services. This may include:

• Your name and the name of your venue or business (if applicable)
• Your contact details — phone number and email address
• Your business address and delivery address
• Your venue type (e.g. restaurant, pub, club) and event type where relevant
• Order history and product preferences
• Messages and enquiries you send us through our contact form or directly by phone or email
• Login credentials for your customer account on our ordering platform (passwords are not stored in readable form)

We do not collect sensitive information such as health information, government identifiers, financial account numbers, or credit card details.

We collect personal information for the following purposes:

• Processing and fulfilling orders placed through our website or by phone
• Setting up and managing customer accounts
• Communicating with you about your orders, deliveries, and account
• Responding to enquiries submitted through our contact form
• Sending order confirmations, invoices, and delivery notifications
• Maintaining records for our own internal business purposes
• Complying with applicable laws and regulations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our website and ordering system is hosted on a secure server. Account passwords are stored using industry-standard hashing and are never stored in plain text. Access to our systems and records is limited to authorised personnel only.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

We do not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose.

We may disclose your information to third parties only where necessary to operate our business, including:

• Hosting and technology providers — the services that host our website and ordering platform
• Email service providers — used to send and receive order confirmations and communications
• Accountants or financial advisers — where necessary for invoicing and financial record-keeping
• Law enforcement or regulators — where required or authorised by law

Any third parties we engage are required to handle your information in a manner consistent with this Privacy Policy and applicable Australian law.

Some of the third-party technology services we use (including cloud hosting and email platforms) may store or process data on servers located outside Australia, including in the United States. By using our website or services, you acknowledge that your information may be transferred to, stored, or processed in overseas jurisdictions.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle the information in a manner consistent with the Australian Privacy Principles. However, we may not always be able to ensure this, and we are not responsible for the privacy practices of overseas third parties.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct any personal information that is inaccurate, out of date, incomplete, or misleading
• Make a complaint if you believe your privacy has been interfered with

To make an access or correction request, please contact us using the details below. We will respond within 30 days. We will not charge a fee for making a request, though in some circumstances we may charge a reasonable fee to cover the cost of providing access.

There are limited circumstances in which we may decline a request for access or correction — for example, where providing access would unreasonably affect someone else's privacy, or where we are required by law to retain the information. We will explain our reasons if we are unable to fulfil your request.

Our website does not currently use tracking cookies or third-party analytics tools that collect personal information. We do not use advertising cookies or sell browsing data to any party.

If you log in to your account, a session token is stored temporarily in your browser to keep you logged in. This token does not contain any of your personal details and expires when you log out or close your browser session.

If we introduce analytics or other tracking tools in the future, we will update this policy accordingly and where required obtain your consent.

If you believe we have handled your personal information in a way that interferes with your privacy, we encourage you to contact us first so we can attempt to resolve the matter directly. We will respond to all privacy complaints within 30 days.

If you are not satisfied with our response, or if you do not wish to contact us directly, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

For any privacy-related enquiries, access or correction requests, or complaints, please contact us using the details below. We are committed to handling all privacy matters promptly and with care.

This Privacy Policy was last updated in March 2026. We reserve the right to update this policy from time to time. Any changes will be published on this page with an updated date.